Technical Support and Frequently Asked Questions
- All times listed are in the Central Time Zone.
- Live streaming begins approximately 10 minutes before the listed start time of an event.
- An on-demand archive is generally available immediately after the conclusion of a live event.
- In certain cases, it may take up to 48 hours for an archive to be available due to copyright restrictions or required editing.
- The downloading and redistribution of streams from St. Olaf College (with the exception of podcasts) is strictly prohibited.
How do I view Flash streams?
In order to view streams from St. Olaf College, your computer must be equipped with Adobe Flash Player. Most PCs running Windows and Apple computers running operating systems prior to OS 10.8 have Flash pre-installed. We require version 9.0.124 or higher, though for the best experience we recommend version 10 or higher.
Important note for Apple users with a new computer or fresh install of OS 10.8 ("Mountain Lion"): Apple no longer includes the Flash player as a pre-installed option. You will need to install the software manually in order to view streams from St. Olaf College.
For all users, this tool from Adobe will automatically determine the Flash Player download appropriate for your computer. Follow the on-screen directions to install the player.
Do I need a high-speed Internet connection?
A dial-up connection will not be able to receive the amount of data necessary to sustain continuous video playback. Our streaming bitrates range from 448 kpbs to 1500 kbps, with most video streams best viewed at the highest available rate. Any common variety of high-speed connection such as DSL, cable, WiFi, or satellite should be sufficient to view the streams.
How can I determine my connection speed?
You can ask your Internet provider or try an online speed test. Note: tests will give varying results due to the constantly changing nature of the Internet; you can run several tests and average the results to get a better idea of your overall connection speed.
Can I view streams on my mobile device?
All streams from June 2011 to present are available in a format that will work on most mobile devices, including iPod, iPhone, iPad, and many Android phones and tablets. Older streams may or may not work, depending on your device. We automatically detect your device type and deliver the appropriate format. Adobe Flash is not required for mobile viewing.
I'm having trouble viewing an athletic event. What do I do?
Broadcasts of athletic events are controlled by the Office of Sports Information. You may contact them directly with questions or concerns. You may also use the support options found in the Stretch Internet GameCentral portal.
Can I purchase a CD or DVD of streams found on this site?
Many excellent recordings are available in a variety of formats for sale to the general public at stolafrecords.com. Currently enrolled students, faculty, and staff may purchase CD or DVD recordings of chapel services only by emailing firstname.lastname@example.org. CDs and DVDs of other streams as they appear on this site are not for sale to the general public.
I get an error message when I click on an event, or the player loads but nothing plays.
You may be trying to connect before the stream has been activated. If you know the event has started, please be patient; it sometimes takes a moment for the stream to begin playing.
The stream periodically skips or "hiccups."
The stream leaves our server at a constant rate. Unfortunately due to many factors your Internet provider may not always be able to guarantee a consistent connection speed. This may result in excessively buffered playback, or poor quality audio and video.
Why don't you post the orders of worship for chapel services?
Nearly all orders of worship for chapel services from Boe Memorial Chapel contain musical excerpts that include copyrighted material, either in the music itself or in the texts of choral anthems and other works. To obtain the rights to make these materials available online would be prohibitively expensive and time consuming.
Why is music omitted from the downloadable MP3s of chapel services?
St. Olaf College has obtianed blanket performance rights agreements with ASCAP, BMI, and SESAC — the industry representatives for artists, authors, and composers. These agreements include the right to stream musical works via the college's website. They specificaly prohibit us, however, from allowing these musical works to be downloaded or otherwise transferred from our servers to an end user's storage device.
How do I view concert and event archives from Semester I of 2007 through Interim of 2009?
Streams from this time period were created in a format that is no longer compatible with our current streaming architecture. We are working to convert all of these files to a viewable format, but this process is labor intensive. If there is a particular event from this time period of interest to you for academic or sentimental reasons, you may email us to request a special re-formatting and we will do our best to accommodate.
Chapel services from this time period are unaffected and can be viewed as normal.
Why can't I see video from chapel services prior to Interim of 2007? Why is the audio quality poor?
The first stream including video from Boe Memorial Chapel occurred on January 19, 2007. Broadcasts prior to this date were audio only.
Prior to 2007, the concept of streaming live events was a new and experimental venture. St. Olaf College has been on the leading edge of streaming technology as it has evolved. Early chapel services reflect the state of streaming technology available at the time. We feel the advantage of having the underlying content of this material available "on demand" outweighs any negatives regarding the quality of the audio itself.