Helpdesk Assistant
Helpdesk Assistants are responsible for answering short term, quickly answered, frequently asked questions. More involved questions/answers are to be redirected. Helpdesk Assistants work with people over the phone and in person.
Duties
- Attend training sessions
- Assist students with hardware & software related questions.
- Assist faculty and staff, when necessary, with hardware and software related questions.
- Periodically assist with IIT-sponsored workshops.
- Troubleshoot network connections.
- Troubleshoot Novell drive issues.
- Respond to classroom and RML 330 technology issues when necessary.
- Inform students how to perform virus and spyware checks.
- Troubleshoot computer problems both over the phone and in person.
- Write documentation, perform page scanning, and work with workshop/seminar reservations.
- Learn Omnipage and know how to use and assist others with the scanner at the Helpdesk (RML251) and the scanners in the Computer Den (RML115).
- Evaluate new software packages.
- Work on general computing projects.
- Learn Clientele, Photoshop, and other core IIT applications.
- Deliver supplies as needed to public labs and classrooms.
- Periodically assist in the field (elsewhere on campus).
- Duplicate tapes and burn CDs and DVDs.
- Other duties as assigned.
Qualifications
- Basic knowledge of Macintosh and Windows operating systems, Microsoft Office, and web browing and e-mail software.
- Basic working knowledge of PCs, Macintoshes, networking and peripherals.
- Working knowledge of a wide range of PC and Macintosh applications, including Word, PowerPoint, and Excel.
- Good troubleshooting skills and ability to think analytically.
- Strong verbal and communication skills.
- Professional phone skills.
- Patience.
- Self starter.
