Clearing your Browser Cache

PCs:

Macs:

In Firefox for PCs:

  1. Log out of Gmail and close all other open browser windows.
  2. Click the Tools menu at the top of your browser and select Clear Recent History...
  3. Click the upward arrow (details arrow ) next to Details.
  4. Select the Cookies and Cache checkboxes.
  5. Click Clear Now.

In Firefox for Macs:

  1. Log out of Gmail and close all other open browser windows.
  2. Click the Firefox menu at the top of your browser and select Preferences...
  3. Select the Privacy tab.
  4. Click Clear Now... at the bottom of the dialogue box.
  5. Check the boxes next to Cache and Cookies in the new dialogue box.
  6. Click Clear Private Data Now.

In Internet Explorer 6.x:

  1. Log out of Gmail. Close all other open browser windows.
  2. Click the Tools menu at the top of your browser, and select Internet Options.
  3. Click the General tab at the top of the dialogue box.
  4. Click Delete Files under Temporary Internet files.
  5. Select Delete all offline content by checking the box.
  6. Click OK.

In Internet Explorer 7:

  1. Log out of Gmail and close all other open browser windows.
  2. Click Tools > Internet Options.
  3. Select the General tab.
  4. Click Delete under Browsing History.
  5. Under Temporary Internet Files, click Delete Files.
  6. Click Delete Cookies.
  7. Click OK.

In Internet Explorer 8:

  1. Log out of Gmail and close all other open browser windows.
  2. Click Tools on the right-hand side of the window, then click Internet Options.
  3. In the General tab, click Delete... under Browsing History.
  4. Check the boxes next to Temporary Internet Files and Cookies.
  5. Click Delete.

In Safari:

  1. Log out of Gmail. Close all other open browser windows.
  2. Open the Safari menu on your browser's toolbar.
  3. Select Empty Cache.
  4. Click Empty in the dialogue box.

If clearing your browser's cache and cookies didn't fix the problem, please try the following:

  • If the date on your computer isn't correct, please change it to the current date.
  • Make sure that 'Private Browsing...' isn't enabled in your browser's preferences. Click Safari in the browser menu. If there's a check mark next to 'Private Browsing...,' select it to disable it.