St. Olaf Libraries Implements ILLiad Interlibrary Loan Software

This past summer, the St. Olaf Libraries’ Interlibrary Loan (ILL) Department implemented a new management system called ILLiad [http://www.stolaf.edu/library/illiad].  The system’s new user interface helps you to fill out your request forms more quickly and thoroughly, as well as track requests and maintain a database of your previously requested material.

ILLiad includes a number of features, which we hope you will find helpful:

• The ILLiad user-interface allows individuals to view every request they have made, whether it has been filled, cancelled, or is still in process.
• ILLiad users will be able to see any notes ILL staff have made on the requests. For example, you will see a note on your record when your request has been sent to another library and when we have received your item.
• Once an ILL item (book or video) has been checked out to you, you will be able to view the item’s due date and request renewals through ILLiad.
• If the ILL staff cancels a request due to incomplete or incorrect citation information, you can go into your account, make the necessary changes to the request, and then resubmit it.
• ILLiad permits the electronic delivery of requested material straight into your ILLiad account. This feature allows you to view articles that we have been able obtain electronically just by clicking on a button in your ILLiad account.

When you first use ILLiad, you will need to register in the ILLiad system.  While this may make your first ILLiad request slightly longer, it will not need to be done for subsequent requests.  Instead, your registration information will be saved within the ILLiad system so that all of your account information can be accessed in the future simply by entering your username and password.
 
We hope that with these new features you will be able to find answers to many of the questions that come up on your ILLiad account, though we still welcome your questions by email, phone, or stopping by the office.  We welcome and strongly encourage feedback (both positive and negative) as we become accustomed to the ins and outs of our new system.