St. Olaf College

Custodial Services

Policy and Procedures Manual

Section 2

Table of Contents


The Academic and Administrative buildings have a variety of spaces in each. It is important to get your routine developed in order to keep them up to your (and our) expectations. The Building Evaluation Form that follows indicates that all the spaces will be checked at regular intervals. Obviously, not all tasks will have to be performed with the same frequency. Some must happen every day, others might be needed two or three times a week, while still others might happen a few times a month. The goal here is to hit on the routine that will have all the areas in good shape at any time.

The Evaluation Form should be looked at as a tool for you and your supervisor.

Since each building is so different you will not be compared directly to another building. We are looking for you to progress against your own starting point.

Please look at this as a tool to help you know where you stand at all times. It is important for each of us to know how our supervisor views our work so that changes can be made if there are problems.

The next few pages contains suggested task frequencies for the Academic and Administrative buildings. Some may need to happen more frequently than we have suggested, but these should be considered minimums.

Section 2 Table of Contents

Section 2 Table of Contents



      • a. Each of the halls is somewhat unique. They are not only different structurally, the group of residents and staff combine to give each a different character. You are a vital component of the mix that characterizes each hall.

      • b. Our goal must be to maintain a clean, safe, comfortable atmosphere, so that the student residents have the best possible opportunity to learn at the college. The living and social areas on campus contribute as much to this as the pure academic spaces.

      • c. If you go about your tasks professionally, and make an effort to be a positive member of the group, residence hall work can be very rewarding. However, if your work is not getting done properly and/or you convey a negative image to the residents, few places are more frustrating to work in.

      • d. The building evaluation form attached is the same as that used in the academic buildings.

      • e. There are few things on the sheet that are not applicable to one situation or the other.

      • f. You will work out with your supervisor the areas that will be evaluated in your building.

      • g. The buildings will be toured on an unannounced schedule, and the result will be discussed with you by the evaluator. The point totals should not be compared to those of other buildings. Some places will start out considerably higher than others, the goal of all this is to get all of our buildings operating at a consistently high level.

      • h. We are hoping that you will use this process as a tool. In this way you will always know how you are doing in relation to our expectations. If we all use this plan, there should be no surprising, low personal evaluations at the end of the year. More important than that even, problems should be able to be resolved quickly, as they happen.

    • 2. DAILY TASKS

      • a. All areas of the building entries should be done first thing each day, first impressions last longest

      • b. Stairwells should be done daily

      • c. Empty waste and trash receptacles, spot clean receptacles

      • d. Resupply paper products and soap dispensers

      • e. Clean and disinfect drinking fountains

      • f. Clean and disinfect lavatories, urinals and stools

      • g. Clean and disinfect toilet stalls, doors and urinal partitions

      • h. Clean and sanitize shower rooms

      • i. Damp mop and sanitize bathroom floors

      • j. Dust mop smooth and dry hard surface floors

      • k. Sweep wet or rough hard surface floors

      • l. Spot mop spills and lightly soiled hard surface floors

      • m. Spot clean spills and stains on carpet

      • n. Arrange lounge and lobby furniture to its original

      • o. Replace burnt out lights

      • p. Report damage or vandalism to the plant office, #3280

      • q. Clean all assigned equipment at the end of each shift

    • 3. TWICE WEEKLY TASKS (Minimum - or as needed)

      • a. Vacuum elevator door tracks

      • b. Spot clean interior glass, such as mirrors, door lites and side lites

      • c. Dust exposed horizontal surfaces of the building. All ledges, window sills, door casings and bases etc., pay special attention to stairwells

      • d. Spot clean horizontal and vertical surfaces of buildings, fixtures and furnishings, remove graffiti

      • e. Clean and polish bright metal surfaces. No acid based materials should be used on bright metals

      • f. Vacuum carpeted surfaces completely

      • g. Completely damp mop, or use an automatic scrubber on hard surface floors

      • h. Spray buff hard surface floors

    • 4. MONTHLY TASKS (Minimum - or as needed)

      • a. Vacuum HVAC grills, register surfaces and door grills

    • 5. SUMMARY

      These tasks are very important to the impression we make on our customers, the building residents. It is sad, but a fact, that a spotless building tends to disappear into the background, while a dirty building jumps out at the customer. A dirty space detracts from the environment, while a spotless area will enhance it.

      The best contribution we can make to the mission of the college, is to make the students living environment the best that it can be.

Section 2 Table of Contents

Section 2 Table of Contents

BUILDING:_____________________ MONTH
Hard surfaces/sweeping _________________
Soft surfaces/vacuuming _________________
Baseboards and corners _________________
Buffing and refinishing _________________
Steps _________________
Elevator tracks _________________
Spotting and mopping _________________
Drinking fountains _________________
Window sills _________________
Trim, molding & ledges _________________
Railings _________________
Glass and mirrors _________________
Push and kickplates _________________
Doors _________________
Wall spotting _________________
Chalkboards and trays _________________
Closets and supplies _________________
Ashtrays and receptacles _________________
Desks and tabletops _________________
Trash receptacles _________________
Furniture and fixtures _________________
Vents and lights _________________
Urinals and stools _________________
Sinks and showers _________________
Laundry rooms _________________
General Comments:

______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________

Section 2 Table of Contents

Custodial Services Table of Contents
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